Pivacy Policy

About Us

Name: PROSIL PRODUCTOS SILICONADOS S.A.S

NIT: 900591954 – 0

Address: Cra 43A # 70 SUR -142, Sabaneta, Antioquia

Phone: +573004945805

Email: prosil@prosil.com.co

Website: https://prosil.com.co.

1. Object and Scope

The purpose of this policy is to establish the guidelines and procedures for the treatment of personal data that Prosil SAS collects, stores, uses, and circulates, in compliance with current legal regulations, especially Law 1581 of 2012 and its regulatory decrees.

This policy applies to all personal information registered in our databases, obtained through our website, contact forms, emails, and messages via the WhatsApp platform. The policy is mandatory for all employees and third parties who manage or handle the company’s databases.

 

2. Principle of Data Processing

The processing of personal data at Prosil SAS is governed by the following principles:

  • Legality Principle: Data collection is carried out subject to applicable legal provisions.
  • Purpose Principle: Data is collected and processed for the legitimate purpose for which it was provided.
  • Freedom Principle: Data collection is done with the prior, express, and informed consent of the data subject.
  • Truthfulness or Quality Principle: The data processed is truthful, complete, exact, and up-to-date.
  • Transparency Principle: The data subject has the right to obtain information about their data at any time.
  • Security Principle: Technical and administrative measures are implemented to protect the information and prevent its loss or unauthorized use.

 

3. Purpose of Personal Data Processing

The personal data collected by Prosil SAS will be used for the following purposes:

For Website Users and Clients:

  • To manage and respond to comments, questions, or requests.
  • To improve our products and services based on interactions.
  • To send commercial information, promotions, and news about our products, provided there is express authorization.
  • To manage billing, payments, and shipments.

For WhatsApp Users:

  • To respond to inquiries and manage customer service requests.
  • To send commercial information, promotions, and news, if expressly authorized by the data subject.
  • To provide technical support and resolve incidents.
  • To manage order tracking and delivery logistics.

 

4. Data Subject Rights

As the holder of your personal data, you have the following rights:

  • To know, update, and rectify your data.
  • To request proof of the authorization granted for processing.
  • To be informed about how your data has been used.
  • To revoke authorization and/or request the deletion of your data, except in cases provided by law.
  • To access your personal data free of charge.

 

5. Procedure for Inquiries and Claims

The holder of personal data has the right to submit inquiries and claims to exercise their rights to know, update, rectify, and delete their data.

  • Responsible Area: The management of inquiries and claims is handled by the Customer Service area.
  • Service Channels: The data subject can send their request via the email address prosil@prosil.com.co.
  • Request Content: The request must include the data subject’s full name, identification number, a clear description of the inquiry or claim, and any supporting documents.
 

Response Times:

  • Inquiries: They will be answered within a maximum period of ten (10) business days from the receipt of the request.
  • Claims: They will be resolved within a maximum period of fifteen (15) business days from the receipt of the claim.

 

6. Use of Cookies and Embedded Content

Our website uses cookies to improve the user experience, such as saving your contact details for future comments or keeping your session logged in. Information about these cookies is retained for a limited period, as specified on our page.

Embedded content from other websites (videos, images, etc.) behaves as if the user had visited the original site, meaning they may collect your data, use cookies, or track your interaction.

 

7. Use of WhatsApp and Third-Party Processing

By communicating with Prosil SAS via WhatsApp, you grant your express consent for us to process your personal data for the purposes mentioned. You understand and accept that your contact data is also processed by Meta Platforms, Inc. (owner of WhatsApp) under their own privacy policies.

The authorization to send messages via WhatsApp can be revoked at any time by requesting the deletion of your contact data through the channels established in this policy.

 

8. Validity

This policy governs starting from the date of its publication, August 2, 2025, and will be valid as long as Prosil SAS conducts its activities. Databases will be maintained as long as they are necessary for the purpose for which they were collected.